Compare WeON Omnichannel com Duotalk
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WeON Omnichannel | Duotalk | |
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Descrição | O WeON entrega tudo que a sua equipe sempre buscou: interface amigável, canais de atendimento unificados, agilidade no setup e operação. Tenha uma so... |
Duotalk oferece soluções em atendimento ao cliente, em uma plataforma omnichannel que ajuda na captação de leads. Confira as funcionalidades e suas avaliações! |
Perfil ideal | Qualquer empresa que tenha, ou deseje implementar, equipes de atendimento voltadas a agendamento, captação, fidelização, vendas e suporte.* Disponível para empresas a partir de 10 usuários. | O Duotalk é ideal para empresas que buscam melhorar o atendimento ao cliente de forma omnichannel. É indicado para negócios de diversos setores que desejam aprimorar a estratégia conversacional, gerar leads, utilizar webchat e chatbots, obter mais feedback e centralizar o atendimento digital. Seu público-alvo inclui empresas de e-commerce, serviços, telecomunicações, entre outros, que buscam uma solução abrangente e eficiente para oferecer uma experiência de atendimento excepcional aos seus clientes. |
Categorias compartilhadas | Software de Contact Center, Plataforma de Atendimento Omnichannel | Software de Contact Center, Plataforma de Atendimento Omnichannel |
Categorias | Sistemas de atendimento ao cliente, Ferramentas de Big Data, Customer Experience Analytics, Software de Contact Center, Plataforma de Atendimento Omnichannel | Plataforma de Atendimento Omnichannel, Software de Contact Center, Ferramentas de pré-vendas, Geração de Leads, Chatbot |
Detalhes dos produtos
WeON Omnichannel | Duotalk | |
---|---|---|
Preço inicial | R$ 0,00 - Mensal | Sob consulta |
Permite teste? | PoC - Proof of concept | Kind |
Treinamento | Vídeo Aula, Texto, Presencial | Vídeo Aula, Texto, E-book |
Suporte técnico | Email, Chat, Telefone | Email, Chat, Telefone |
Empresa | WeON | Duotalk |
Fundada em | 2003 | 2021 |
Plataforma de Atendimento Omnichannel
Omnichannel
WeON Omnichannel
Duotalk
Integração de Canais
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![Integração de Canais](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão Centralizada de Canais
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![Gestão Centralizada de Canais](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Histórico de Interações
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![Histórico de Interações](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Atendimento Multicanal
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![Atendimento Multicanal](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Roteamento Inteligente
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![Roteamento Inteligente](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Resposta Automatizada
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![Resposta Automatizada](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Co-browsing
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![Co-browsing](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Chatbot
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![Chatbot](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Personalização de Canais
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![Personalização de Canais](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Notificações em Tempo Real
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![Notificações em Tempo Real](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Transferência Contextual
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![Transferência Contextual](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Pesquisa Unificada
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![Pesquisa Unificada](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Métricas e Relatórios de Desempenho
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![Métricas e Relatórios de Desempenho](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Análise de Sentimento
-
![Análise de Sentimento](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Escalonamento Automático
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![Escalonamento Automático](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Agendamento de Atendimentos
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![Agendamento de Atendimentos](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Integração com CRM
-
![Integração com CRM](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Autenticação e Segurança
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![Autenticação e Segurança](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Feedback do Cliente
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![Feedback do Cliente](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Campanhas de Marketing Omnichannel
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![Campanhas de Marketing Omnichannel](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Omnichannel
Integração de Canais
-
Gestão Centralizada de Canais
-
Histórico de Interações
-
Atendimento Multicanal
-
Roteamento Inteligente
-
Resposta Automatizada
-
Co-browsing
-
Chatbot
-
Personalização de Canais
-
Notificações em Tempo Real
-
Transferência Contextual
-
Pesquisa Unificada
-
Métricas e Relatórios de Desempenho
-
Análise de Sentimento
-
Escalonamento Automático
-
Agendamento de Atendimentos
-
Integração com CRM
-
Autenticação e Segurança
-
Feedback do Cliente
-
Campanhas de Marketing Omnichannel
-
Software de Contact Center
Contact Center
WeON Omnichannel
Duotalk
Distribuição Automática de Chamadas
-
![Distribuição Automática de Chamadas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
IVR (Interactive Voice Response)
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![IVR (Interactive Voice Response)](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Roteamento Multicanal
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![Roteamento Multicanal](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gravação de Chamadas
-
![Gravação de Chamadas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Monitoramento em Tempo Real
-
![Monitoramento em Tempo Real](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Relatórios e Métricas
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![Relatórios e Métricas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Callback
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![Callback](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Chat em Tempo Real
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![Chat em Tempo Real](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
E-mail e Gestão de Tickets
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![E-mail e Gestão de Tickets](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Integração de CRM
-
![Integração de CRM](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Scripting
-
![Scripting](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Chamadas em Conferência
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![Chamadas em Conferência](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Distribuição de Tarefas
-
![Distribuição de Tarefas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Fila de Espera
-
![Gestão de Fila de Espera](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Mídias Sociais
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![Gestão de Mídias Sociais](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Call Recording Analytics
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![Call Recording Analytics](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Voice Analytics
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![Voice Analytics](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Qualidade
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![Gestão de Qualidade](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Filas de Prioridade
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![Filas de Prioridade](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Campanhas
-
![Gestão de Campanhas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Contact Center
Distribuição Automática de Chamadas
-
IVR (Interactive Voice Response)
-
Roteamento Multicanal
-
Gravação de Chamadas
-
Monitoramento em Tempo Real
-
Relatórios e Métricas
-
Callback
-
Chat em Tempo Real
-
E-mail e Gestão de Tickets
-
Integração de CRM
-
Scripting
-
Chamadas em Conferência
-
Distribuição de Tarefas
-
Gestão de Fila de Espera
-
Gestão de Mídias Sociais
-
Call Recording Analytics
-
Voice Analytics
-
Gestão de Qualidade
-
Filas de Prioridade
-
Gestão de Campanhas
-
Avaliações
Avaliação mais recente
Avaliação mais Popular
Telas dos sistemas
WeON Omnichannel
Duotalk
Vídeos e tutoriais dos sistemas
WeON Omnichannel
Duotalk
Duotalk
Duotalk
Duotalk
Principais alternativas
Artigos Sobre
Artigos
Principais alternativas
WeON Omnichannel
Duotalk
Ver alternativas ao WeON Omnichannel ![](/assets/new_tab-d301189aa13784e29c477e0de0528fee249eb42006461255a13b33e0729e661f.svg)
Ver alternativas ao Duotalk ![](/assets/new_tab-d301189aa13784e29c477e0de0528fee249eb42006461255a13b33e0729e661f.svg)
* Antes de contratar qualquer ferramenta, consulte com o fabricante todas as especificações técnicas e informações relacionadas a preços e condições.
Omnichannel |
WeON Omnichannel | Duotalk |
---|---|---|
Integração de Canais | - | ![]() |
Gestão Centralizada de Canais | - | ![]() |
Histórico de Interações | - | ![]() |
Atendimento Multicanal | - | ![]() |
Roteamento Inteligente | - | ![]() |
Resposta Automatizada | - | ![]() |
Co-browsing | - | ![]() |
Chatbot | - | ![]() |
Personalização de Canais | - | ![]() |
Notificações em Tempo Real | - | ![]() |
Transferência Contextual | - | ![]() |
Pesquisa Unificada | - | ![]() |
Métricas e Relatórios de Desempenho | - | ![]() |
Análise de Sentimento | - | ![]() |
Escalonamento Automático | - | ![]() |
Agendamento de Atendimentos | - | ![]() |
Integração com CRM | - | ![]() |
Autenticação e Segurança | - | ![]() |
Feedback do Cliente | - | ![]() |
Campanhas de Marketing Omnichannel | - | ![]() |
Omnichannel
Integração de Canais
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Integração de Canais](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão Centralizada de Canais
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Gestão Centralizada de Canais](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Histórico de Interações
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Histórico de Interações](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Atendimento Multicanal
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Atendimento Multicanal](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Roteamento Inteligente
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Roteamento Inteligente](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Resposta Automatizada
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Resposta Automatizada](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Co-browsing
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Co-browsing](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Chatbot
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Chatbot](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Personalização de Canais
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Personalização de Canais](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Notificações em Tempo Real
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Notificações em Tempo Real](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Transferência Contextual
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Transferência Contextual](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Pesquisa Unificada
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Pesquisa Unificada](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Métricas e Relatórios de Desempenho
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Métricas e Relatórios de Desempenho](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Análise de Sentimento
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Análise de Sentimento](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Escalonamento Automático
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Escalonamento Automático](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Agendamento de Atendimentos
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Agendamento de Atendimentos](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Integração com CRM
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Integração com CRM](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Autenticação e Segurança
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Autenticação e Segurança](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Feedback do Cliente
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Feedback do Cliente](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Campanhas de Marketing Omnichannel
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Campanhas de Marketing Omnichannel](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Software de Contact Center
Contact Center
WeON Omnichannel
Duotalk
Distribuição Automática de Chamadas
-
![Distribuição Automática de Chamadas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
IVR (Interactive Voice Response)
-
![IVR (Interactive Voice Response)](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Roteamento Multicanal
-
![Roteamento Multicanal](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gravação de Chamadas
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![Gravação de Chamadas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Monitoramento em Tempo Real
-
![Monitoramento em Tempo Real](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Relatórios e Métricas
-
![Relatórios e Métricas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Callback
-
![Callback](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Chat em Tempo Real
-
![Chat em Tempo Real](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
E-mail e Gestão de Tickets
-
![E-mail e Gestão de Tickets](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Integração de CRM
-
![Integração de CRM](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Scripting
-
![Scripting](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Chamadas em Conferência
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![Chamadas em Conferência](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Distribuição de Tarefas
-
![Distribuição de Tarefas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Fila de Espera
-
![Gestão de Fila de Espera](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Mídias Sociais
-
![Gestão de Mídias Sociais](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Call Recording Analytics
-
![Call Recording Analytics](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Voice Analytics
-
![Voice Analytics](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Qualidade
-
![Gestão de Qualidade](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Filas de Prioridade
-
![Filas de Prioridade](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Campanhas
-
![Gestão de Campanhas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Contact Center
Distribuição Automática de Chamadas
-
IVR (Interactive Voice Response)
-
Roteamento Multicanal
-
Gravação de Chamadas
-
Monitoramento em Tempo Real
-
Relatórios e Métricas
-
Callback
-
Chat em Tempo Real
-
E-mail e Gestão de Tickets
-
Integração de CRM
-
Scripting
-
Chamadas em Conferência
-
Distribuição de Tarefas
-
Gestão de Fila de Espera
-
Gestão de Mídias Sociais
-
Call Recording Analytics
-
Voice Analytics
-
Gestão de Qualidade
-
Filas de Prioridade
-
Gestão de Campanhas
-
Avaliações
Avaliação mais recente
Avaliação mais Popular
Telas dos sistemas
WeON Omnichannel
Duotalk
Vídeos e tutoriais dos sistemas
WeON Omnichannel
Duotalk
Duotalk
Duotalk
Duotalk
Principais alternativas
Artigos Sobre
Artigos
Principais alternativas
WeON Omnichannel
Duotalk
Ver alternativas ao WeON Omnichannel ![](/assets/new_tab-d301189aa13784e29c477e0de0528fee249eb42006461255a13b33e0729e661f.svg)
Ver alternativas ao Duotalk ![](/assets/new_tab-d301189aa13784e29c477e0de0528fee249eb42006461255a13b33e0729e661f.svg)
* Antes de contratar qualquer ferramenta, consulte com o fabricante todas as especificações técnicas e informações relacionadas a preços e condições.
Contact Center |
WeON Omnichannel | Duotalk |
---|---|---|
Distribuição Automática de Chamadas | - | ![]() |
IVR (Interactive Voice Response) | - | ![]() |
Roteamento Multicanal | - | ![]() |
Gravação de Chamadas | - | ![]() |
Monitoramento em Tempo Real | - | ![]() |
Relatórios e Métricas | - | ![]() |
Callback | - | ![]() |
Chat em Tempo Real | - | ![]() |
E-mail e Gestão de Tickets | - | ![]() |
Integração de CRM | - | ![]() |
Scripting | - | ![]() |
Chamadas em Conferência | - | ![]() |
Distribuição de Tarefas | - | ![]() |
Gestão de Fila de Espera | - | ![]() |
Gestão de Mídias Sociais | - | ![]() |
Call Recording Analytics | - | ![]() |
Voice Analytics | - | ![]() |
Gestão de Qualidade | - | ![]() |
Filas de Prioridade | - | ![]() |
Gestão de Campanhas | - | ![]() |
Contact Center
Distribuição Automática de Chamadas
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Distribuição Automática de Chamadas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
IVR (Interactive Voice Response)
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![IVR (Interactive Voice Response)](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Roteamento Multicanal
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Roteamento Multicanal](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gravação de Chamadas
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Gravação de Chamadas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Monitoramento em Tempo Real
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Monitoramento em Tempo Real](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Relatórios e Métricas
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Relatórios e Métricas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Callback
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Callback](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Chat em Tempo Real
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Chat em Tempo Real](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
E-mail e Gestão de Tickets
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![E-mail e Gestão de Tickets](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Integração de CRM
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Integração de CRM](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Scripting
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Scripting](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Chamadas em Conferência
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Chamadas em Conferência](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Distribuição de Tarefas
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Distribuição de Tarefas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Fila de Espera
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Gestão de Fila de Espera](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Mídias Sociais
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Gestão de Mídias Sociais](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Call Recording Analytics
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Call Recording Analytics](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Voice Analytics
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Voice Analytics](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Qualidade
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Gestão de Qualidade](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Filas de Prioridade
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Filas de Prioridade](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Gestão de Campanhas
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
-
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![Gestão de Campanhas](/assets/v2/success-green-590909d33e93d31620ea499f34c2b6f75a2a9d1b345feca6c7b58cd636207e58.png)
Avaliações
Avaliação mais recente
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
![](/assets/loading-aa91725768aca150bee6f03418aa2d1de0958620f9db345c781b0959db6e1aeb.gif)
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![](/assets/loading-aa91725768aca150bee6f03418aa2d1de0958620f9db345c781b0959db6e1aeb.gif)
Avaliação mais Popular
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
![](/assets/loading-aa91725768aca150bee6f03418aa2d1de0958620f9db345c781b0959db6e1aeb.gif)
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
![](/assets/loading-aa91725768aca150bee6f03418aa2d1de0958620f9db345c781b0959db6e1aeb.gif)
Telas dos sistemas
WeON Omnichannel | Duotalk |
---|---|
Vídeos e tutoriais dos sistemas
WeON Omnichannel | Duotalk |
---|---|
![]() Duotalk |
Duotalk
Duotalk
![Duotalk](https://i.ytimg.com/vi/vUwS4LG-uHo/mqdefault.jpg)
Principais alternativas
Artigos Sobre
Artigos
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/17632/weon.png)
![](https://s3.amazonaws.com//beta-img.b2bstack.net/uploads/production/product/product_image/26664/Design_sem_nome__4_.png)
Principais alternativas
WeON Omnichannel | Duotalk |
---|---|
Ver alternativas ao WeON Omnichannel |
Ver alternativas ao Duotalk |
* Antes de contratar qualquer ferramenta, consulte com o fabricante todas as especificações técnicas e informações relacionadas a preços e condições.